Rental Car Manager/Agent - Pay: $65,688.50 - $78,635.62 per year

Job description: Routes Car Rental is hiring a customer-focused Manager to support our evening car-rental operations. The ideal candidate is a calm problem-solver with strong leadership, customer-service, and operational skills.

Responsibilities

• Handle customer escalations professionally, de-escalate concerns, and provide timely resolutions.
• Assist customers with vehicle exchanges, including urgent situations and customers stranded away from the location.
• Respond to customer-care emails promptly and follow up until issues are resolved.
• Support rental agents by locating and assigning required vehicles.
• Drive excellent customer service, survey results, and online ratings.
• Coordinate fleet-in vehicles, install plates, and track tag and plate expirations for renewal.
• Coordinate impounded-vehicle pickups and work with head office on title documentation.
• Prepare staff schedules and monitor car-wash employee productivity.
• Complete reports, administrative work, and other duties assigned by management.
• Communicate clearly with the manager, team members, head office, and other stakeholders regarding operational performance and shift issues.

Qualifications

• Previous supervisory, assistant-manager, car-rental, automotive, retail, hospitality, or customer-service experience preferred.
• Excellent managerial communication skills for team leadership, stakeholder coordination, and operational-performance reporting.
• Strong conflict-resolution skills and the ability to remain calm under pressure.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook, for reporting, data analysis, and documentation.
• Strong organization, scheduling, and multitasking skills.
• Must be available for the 5:00 PM–2:00 AM evening shift.
• Valid driver’s license and a satisfactory driving record may be required.

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience:

• Supervising: 2 years (Required)

Shift availability:

• Day Shift (Required) - For Tampa

Work Location: In person